room for improvement
2.5
2.5
Date of visit: August 2017
I have experience of challenges around: moving around
Overall Rating
Average
The disabled toilet up on the bus station exit level has a nappy changing station which won't stay closed (its also had the safety strap cut). The floor was wet without signage and the assistance cord has been cut above the height of the toilet roll holder...with the nappy change unit open at eye height for a manual chair user it was impossible to turn without banging something or hurting myself...it also made it hard to open or close the door!
Disabled Access In and Around
Excellent
Generally good, theres an access lift to get between floors and its level throughout with no steps at any of the entrance points...
Parking & Transport
Excellent
There is disabled parking in the car park and the buses stop next door at the bus station.
Accessible Toilets
Average
As above...it needs improvement...noone should face being hurt by a nappy changing unit!
Staff
Good
Staff member was actually there for a change and tried to open the door, this wasn't helpful as he blocked me from moving but he just wanted to help and its a simple mistake to make.
Additional Information
Ive highlighted this to them via facebook and tagged the cord!
