Not a little MADNESS!!!!
5
5
Date of visit: August 2018
I have experience of challenges around: hearing, moving around and seeing.
Overall Rating
Excellent
I had booked the restaurant from 300 miles away, for a Special Occasion. We called in to confirm details 2 days before. I arrived , following a very unpleasant experience with Lothian Buses, my mobility aid, and that feeling of being a second class citizen because I (we) have some "special" needs. I suspect you know what I mean?) We were greeted by the manager, Barbara, who offered a drink a seat and some sympathetic listening. Which was just what this Doctor ordered!!! She offered to change our table to the use of the entire downstairs in the restaurant. Having inspected and realised that I was likely to manage the 2 flights up, we settled on upstairs, as ablutions were more easily accessible So we arrived on the allotted day! All the arrangements were in place; A glass of prosecco as guests arrived, the menu was fixed to deal with my diabetic and gluten sensitive chums and family The menu is set. 2 courses for a very reasonable price, service was friendly and attentive. The meal was not rushed allowing the family enough time to chat ,& change seats between courses to mix the group!!! , We even had a third course of Chocolate cake to suit all!!!! thanks to Loraine!!! I really could not have been happier or had better experience for my birthday celebration/ cum retirement.
Disabled Access In and Around
Good
The steps were accessible and the upstairs toilets were easy , if not huge
Parking & Transport
Average
There was some parking outside, not special areas for the blue badge holders The bus route was close and the access for mobility scooter the normal cobbles of Edinburgh
Accessible Toilets
Average
Staff
Excellent
Attentive, obliging, friendly and helpful
Additional Information
Barbara, manager and the allocated main waiting staff for my table the restaurant was full and the staff seemed as attentive to others as to me The whole place sang Happy Birthday!!
