Lakeland

The Lakeland shop in Windermere has an excellent cafe with great accessibility. A lift will take you to the first floor where there are good disabled toilets and there is loads of space for a wheelchair to manoeuvre in the cafe. Breakfast and lunch menus and you can have a beer too.

Welcomed by staff at the door, in a helpful but non-pressurising way. Sanitiser at the door but no pressure to use. Disabled parking close to the automatic door. Plenty of space around the displays for a wheelchair. A brilliant feature was spotless accessible toilets on both floors. Tills low enough for a wheelchair buyer, Cafe upstairs accessed via lift, booths were screened. An LED display downstairs showed how many people were waiting, making it easy to time when to eat. Table service was excellent, and the food was also excellent. My husband said it was the best cooked breakfast he had ever had. I had a cheese scone and a side of sweet potato fries, which were delicious. The tea was leaf tea and the coffee fresh ground in a cafetiere. I asked for a glass of tap water, and it included ice - a nice touch. The staff in both cafe and shop went out of their way to be helpful. The whole visit was pleasurable and anxiety-free. It was good to see other wheelchair and crutch users there. It is close to the station and a supermarket. Automatic doors made entry and exit easy.