La Rotonde Restaurant review - excellent apart from the service
4
4
Date of visit: December 2019
I have experience of challenges around: moving around
Overall Rating
Good
Le Negresco Hotel is a 5 star luxury hotel on the Prom des Anglais. My review is for Christmas dinner at their La Rotonde restaurant, which has been recently refurbished.
Disabled Access In and Around
Excellent
There were 3 steps with a handrail into the main entrance. Once inside everything was step free and on the ground floor. La Rotonde restaurant is on the ground floor. There is step free access to the main restaurant but the mezzanine level is only accessible by stairs. I ate my dinner in the restaurant's garden, which had step free access, and a view overlooking the Prom des Anglais. There were free standing tables and chairs.
Parking & Transport
Excellent
The hotel is on the Prom des Anglais, with bus stops nearby.
Accessible Toilets
Excellent
They public accessible toilet on the ground floor had recently been refurbished. It was spacious, clean and with a single grab rail on the left hand side.
Staff
Poor
I came here last year (2018) for Christmas dinner and everything was exceptional, see my previous review. However this time the service was not very good. When I arrived a lady pointed in the direction of the accessible toilets, the nearest were near the bar. When I arrived at La Rotonde restaurant there was a short queue ahead of me. When I gave my name I was told I was not on the list. (This although I had booked and pre-paid for my dinner). The waiter went to get their manager and then I was offered a seat. I accepted a seat in the garden. It was warm enough to sit outside for Christmas dinner. However, I then waited 30 minutes, before I caught the attention of one of the members of staff and asked why no one had come to serve me. I was informed they assumed I was waiting for someone. I explained I was on my own and that they could have asked me or checked my booking. In either way I would expect better service at a 5 star hotel as I would have expected at the least to have been offered a drink while I was waiting. After that service improved remarkably. I had ordered a vegetarian menu and there were 5 course, each one was superb.
Additional Information
The hotel really pushes the boat out for Christmas, there are beautiful decorations and the food was outstanding. It is a real treat to visit but service compared to last year was disappointing.
