Lisburn Railway Station
3
3
Date of visit: September 2025
I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets and moving around.
I use or have experience of: changing places toilet, disabled toilet, hidden impairment, powerchair, toilet with hoist, toilets, walking aid, wheelchair
Overall Rating
Average
I passed through Lisburn Station three times during a visit to Motability Live and each time was a smooth experience. Staff were already waiting with a ramp and ready to help, which made disembarking easy. The station itself has been part of the Belfast to Dublin line since the nineteenth century and has grown with the town around it, keeping its role as a busy stopping point while staying fairly compact. I tend to prefer smaller and easy to navigate stations and Lisburn is just that.
Disabled Access In and Around
Good
The station is small, which is generally my preference as navigation is instantly more straightforward. When I arrived by train a member of staff was waiting with a ramp to help me off. There are three platforms connected by a footbridge. On either side of the bridge there is a reasonably sized lift. The lifts do not have braille buttons, but instead have raised numbers and shapes. Each lift also features a contrasting grabrail on either side. The steps up to the walkway have bright yellow rails on both sides and tactile markings at the top and bottom. Platform edges are clearly marked with bright yellow lines and tactile paving. On platform one, just outside the ticket office, there is an RNIB sponsored tactile map. This is always great to see, although there is a smartcard reader placed over the bottom right section of the map. The card reader has braille on the right side, which I felt was a particularly unique feature. At the main entrance, which leads to platform one, there is a dropped kerb and automatic doors. The waiting area here has a small café and seats for use while you wait. There is an alternative entrance via North Circular Road, which brings you directly to the footbridge on the side of platforms one and two. This entrance also has a dropped kerb. There are two ticket and information desks here, with a low desk on the left and a higher desk on the right, though the left did not appear to be in use. The station has visual departure information and audio announcements. Overhead signage throughout the station is clear.
Accessible facilities: Lift to all areas, Single-level venue, Step-free entrance, Seating at regular intervals
Parking & Transport
Average
I travelled to this place by train
There is a single accessible parking space with hatched markings on one side. It is no wider than a standard space and sits among fifteen standard spaces. The drop off point is at the front door. I should highlight that I could not get an accessible taxi from this station. On both occasions I had to request an estate car to fit my equipment. We managed, but it would be very disappointing for anyone using a powerchair to come to Lisburn and not be able to complete their journey. There is a bus stop just outside on Bachelors Walk. At the secondary entrance on North Circular Road there is a long unmarked section of road where cars were parked. Please note that there are no specified accessible parking spaces here.
Accessible facilities: Drop-off or pick up point, Dedicated on-site parking
Accessible Toilets
I didn't manage to visit the accessible toilet due to a tight schedule, so I can't comment on it. You can find the loos to the left of the coffee shop.
Facilities: Accessible toilet
Staff
Excellent
The station staff were helpful, both with getting me on and off the train and helping me arrange a taxi to my next destination.
