Lodge on loch lomond
4
4
Date of visit: February 2016
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
The hotel is situated in a fantastic scenic location and the staff try to accommodated wheelchair users by offering them a deluxe room loch side. Our room had a bath which was not accessable but as we were there for only 1 night it was not a great issue. We also had a sauna in the room which again wasn't accessable. We had a small veranda onto the loch but didn't give it a go in February. Have stayed before at this hotel and loved the food but on this visit thought it was very poor and bland. The wheelchair access toilet is part of the ladies facilities and is so small you can't get the door closed with a wheelchair in the toilet. It is not a disabled toilet and they should be ashamed to claim it is.
Disabled Access In and Around
Average
Wheelchair users are looked looked after by the staff but the hotel facilities are very poor for such a modern hotel. They also have a lot of weddings and day visitors can't think what they make of the disabled toilet.
Parking & Transport
Average
There is a steep hill outside reception.
Accessible Toilets
Bad
Very poor, situated in ladies toilet and cannot take a wheelchair and get the door closed.
Staff
Good
Very helpful
