Really Helpful Staff
5
5
Date of visit: May 2023
I am a disabled person. I have experience of challenges around: moving around
Overall Rating
Excellent
The shop is a favourite. Their stock is all natural products which smell gorgeous. They are also planet-friendly with recyclable packaging. There is plenty of space in the shop and incredibly helpful assistants. We called in as part of a shopping trip, and were able to get everything we needed.
Disabled Access In and Around
Excellent
There are two steps up to the shop. The first one is barely there, and the second has a grab rail, which helped me. But while I was working out how to get my walker in, a shop assistant offered to get the ramp. I wouldn't have thought to ask, so it is worth knowing. I didn't need the ramp, but shoppers with a wheelchair would. Shop all on one level and plenty of space, though I would avoid busy times.
Parking & Transport
Excellent
We drove to Chester and parked in the Grosvenor Shopping Arcade multi storey. There is a lift down to shop level. Easy to walk through, then the Lush shop is quite close by. Turn right and there is only a small road to cross, which has dropped kerbs.
Accessible Toilets
0No toilets in the shop, but there are accessible toilets in Chester, in M&S and in Costa Coffee in the shopping arcade.
Staff
Excellent
The staff there go the extra mile to help.
