3
Partially accessible - improvements are needed
The hotel is ideally situated in the centre of Windsor opposite the Guildhall. On arrival at the front of the hotel there is a revolving door and a separate door which a push button for wheelchair users - the push button didn't work and someone had to go inside via the revolving door and press the button from the inside to open the door for the wheelchair access. There is a long entrance lobby which leads to a set of 5/6 steps with a handrail and a small lift - this was out of order for the whole time of our stay with a note to say to contact reception for help - however reception is probably 4 metres down the lobby with no line of sight to the steps or lift so I'm not sure how you would attact somone's attention.
Upon check in you are required to complete a health and safety advising if you can hear a fire alarm, do you use a wheelchair/crutches etc., and would you require assistance in the event of an evacuation.
There are 2 lifts to the various hotel floors but these are very small (I guess as the building is very old it's difficult to modernise things) and you can just fit a normal wheelchair with the person pushing into the lift -- no room for cases etc).
The accessible room was on the first floor and had a large accessible bathroom however when you had a shower the whole room became flooded - there is no shower curtain (which we have had in other establishments) which would help in containing the water from the very powerful shower head into the area of the bathroom with the drain hole, as it was the whole of the bathroom, floor, toilet rolls etc., which became wet, and I then worried would be a possible risk for slipping.
The beds are of good height (it was twin beds although we had requested a double) and there is high seated desk chair and a lower fireside chair. The room itself is very dark even with all of the lights on which are all mood lighting and I think at least one of the main lights should have a brighter bulb in it for safety reasons. A small nightlight to guide you to the bathroom at night if you don't want to put a larger light on would be useful too as the room is pitch black.
The rails in the wardrobe are of a normal height so this would be difficult if you aren't able to stand to hang your clothes, however the room is well equipped with kettle, coffee machine, fridge, hairdryer, safe, iron and ironing board, dressing gowns and slippers. Elemis shampoo and body wash are on the wall in fixed containers.
There is no space in the room to put the wheelchair other than in front of the door.
There is access to the hotel carpark via a lift in the hotel but again this is very small and you would not able to fit the wheelchair and a case in it. We were struggling to walk with a suitcase and walked past the reception desk but there was no offer of help, until eventually an employee who was walking behind offered to take the case for us. As you exit the lift at the bottom for access to the rear of the building (you could drive your car round there which was safer than stopping outside the hotel in the main street) there is very little to move the wheelchair and it took several minutes of a 7 point turn to try and actually get the wheelchair out of the lift - you really need to reverse into the lift when you get in so that you can drive out easily and again to manage the turns and doors to get out of another 2 doors onto the street.
My advice is you are travelling alone, or have something bigger than a normal wheelchair is that this hotel isn't best equipped for accessibility.
The hotel is ideally situated in the centre of Windsor opposite the Guildhall. On arrival at the front of the hotel there is a revolving door and a separate door which a push button for wheelchair users - the push button didn't work and someone had to go inside via the revolving door and press the button from the inside to open the door for the wheelchair access. There is a long entrance lobby which leads to a set of 5/6 steps with a handrail and a small lift - this was out of order for the whole time of our stay with a note to say to contact reception for help - however reception is probably 4 metres down the lobby with no line of sight to the steps or lift so I'm not sure how you would attact somone's attention.
Upon check in you are required to complete a health and safety advising if you can hear a fire alarm, do you use a wheelchair/crutches etc., and would you require assistance in the event of an evacuation.
There are 2 lifts to the various hotel floors but these are very small (I guess as the building is very old it's difficult to modernise things) and you can just fit a normal wheelchair with the person pushing into the lift -- no room for cases etc).
The accessible room was on the first floor and had a large accessible bathroom however when you had a shower the whole room became flooded - there is no shower curtain (which we have had in other establishments) which would help in containing the water from the very powerful shower head into the area of the bathroom with the drain hole, as it was the whole of the bathroom, floor, toilet rolls etc., which became wet, and I then worried would be a possible risk for slipping.
The beds are of good height (it was twin beds although we had requested a double) and there is high seated desk chair and a lower fireside chair. The room itself is very dark even with all of the lights on which are all mood lighting and I think at least one of the main lights should have a brighter bulb in it for safety reasons. A small nightlight to guide you to the bathroom at night if you don't want to put a larger light on would be useful too as the room is pitch black.
The rails in the wardrobe are of a normal height so this would be difficult if you aren't able to stand to hang your clothes, however the room is well equipped with kettle, coffee machine, fridge, hairdryer, safe, iron and ironing board, dressing gowns and slippers. Elemis shampoo and body wash are on the wall in fixed containers.
There is no space in the room to put the wheelchair other than in front of the door.
There is access to the hotel carpark via a lift in the hotel but again this is very small and you would not able to fit the wheelchair and a case in it. We were struggling to walk with a suitcase and walked past the reception desk but there was no offer of help, until eventually an employee who was walking behind offered to take the case for us. As you exit the lift at the bottom for access to the rear of the building (you could drive your car round there which was safer than stopping outside the hotel in the main street) there is very little to move the wheelchair and it took several minutes of a 7 point turn to try and actually get the wheelchair out of the lift - you really need to reverse into the lift when you get in so that you can drive out easily and again to manage the turns and doors to get out of another 2 doors onto the street.
My advice is you are travelling alone, or have something bigger than a normal wheelchair is that this hotel isn't best equipped for accessibility.
