We are annual members as it's a great place to visit
5
5
Date of visit: March 2018
I have experience of challenges around: moving around
Overall Rating
Excellent
We are and have been annual members for a few years now. It is the one place I know I can go and not worry about using a wheelchair. They have disabled parking close to the entrance and it is all level. They have disabled toilets which contain changing beds, these are accessed with a Radar key. The cafes and picnic areas are all accessible, the animals are all in lovely habitats which can be seen from our lower level whilst in a wheelchair. The staff are helpful especially in the cafe. I've even had their maintenance man come and save me when I'd made it into the zoo only to have my electric wheelchair breakdown. He tried so many different things and when he couldn't sort the problem he got me one of their manual wheelchairs so I could still enjoy a trip around the zoo. As a disabled guest I am offered a carer to enter for free with me. This means I only pay for my concession price and my carer gets in too. This is always a great help and means we can visit more often. This is the same with the disabled annual ticket, it's a helpful offer as I wouldn't be able to access the zoo on my own. This isn't because of access issues it is down to my illness. I have a friend who is also a wheelchair user and she meets us at the zoo and is able to access it all by herself from parking with a WAV to visiting the toilets. It's a lovely day out and one we enjoy frequently.
Disabled Access In and Around
Excellent
All paths are level and accessible. Toilets are great and they have a changing room/toilet which is so rare at places. Really makes visits easier.
Parking & Transport
Excellent
They have a huge car park and there is also buses that visit the zoo from local centres.
Accessible Toilets
Excellent
Disabled toilets accessed with a radar key and there is a purpose built changing facility.
Staff
Excellent
Everyone is really happy to help
Comments
mikel
08 Mar 2018
Glad you enjoyed it. It's noticeable that you have a motorised wheelchair. If you have a manual wheelchair you'll need a capable pusher as the site is quite hilly. Also, the disabled loos we found were up quite a steep slope (just inside the entrance to the left, near the Penguins).
