McDonald's

crofter84

11 Mar 2018

Toilet Panic

2

2

Date of visit: March 2018

I have experience of challenges around: moving around

Overall Rating

Poor

Wee stop off for lunch when travelling North. Everything was to MacDonald's normal standard, nice and clean, quick service brought to my table (I like that part as it's hard to carry a tray & use crutches). Popped to the loo, weirdly I like MacDonald's loos as they are the same layout/height etc no matter which outlet you're in. Only this one's door lock had been broken and they replaced it with a bolt that not only had to be slid into the door but rotated too. Easy to lock, almost impossible to unlock. What stressed me more is that no one from the outside could have helped. Disappointed.

Disabled Access In and Around

Excellent

Flat easy access, automatic sliding doors. The ordering panels are a little high for a wheelchair user, but there is a button to call for assistance.

Parking & Transport

Excellent

Two disabled bay as close to the door as possible.

Accessible Toilets

Poor

They get two starts because despite the dodgy lock, the actual toilet layout and cleanliness was good and the red cord hit the floor.

Staff

Excellent

From the limited interaction I had with them, they seemed lovely. Helped me tidy up before I left, smiled and said hi when I entered.