Excellent venue & support from staff
5
5
Date of visit: October 2022
I have experience of challenges around: moving around and speaking or communicating.
Overall Rating
Excellent
Everything was as good as Liam described plus the support that I received from Laura (adminsitrator) in booking trains from London to Barcelona was so, so helpful.
Disabled Access In and Around
Excellent
MICs is very accessible as is the Metro. In 5 days in Barcelona I only found one kerb that was not dropped. A few shops have a step but almost all cafes etc are level access.
Parking & Transport
Excellent
I travelled alone from Middlesbrough to Barcelona by train. I found the process of booking assistance on the SNCF & RENFE websites challenging until Laura recommended oca.asistenciapmr.adif.es who sorted it for me. I bought all tickets there on the Trainline app then booked the assitance. Unfortunately, I had to cross Paris between 2 stations which did not go to plan as the booked WAV taxi did not appear but the SNCF assistance people got me on the Metro going, and on a train returning. Both worked well. The SNCF-RENFE assistance was first class and was faultless. The Metro outside the accommodation is very wheelchair friendly as was everywhere in Barcelona that I went. I covered approx 8 or 9 miles each day around the city so can confidently say that it is not just the centre that is accessible - everywhere that I went was.
Accessible Toilets
Excellent
Perfect in MICs. I use urine bags so didnt need to find a disabled toilet elsewhere except once. I went into an upmarket hotel and asked if I could use their disabled toilet which was agreed without any problem.
Staff
Excellent
Additional Information
Use Google Translate in both France and Spain. If you decide to visit Montserrat travel from Barcelona Placa Espana using FGC which is a direct train with level access taking an hour. The way I went, using RENFE, was not wheelchair accessible at all.
