Middletons Restaurant
4
4
Date of visit: July 2019
I have experience of challenges around: moving around
Overall Rating
Good
We went to Middletons for my sons graduation meal and were not disappointed. The staff were very friendly, the food was delicious and really good value for money. I will definitely think about returning there for another occasion.
Disabled Access In and Around
Average
The website has no mention of accessibility so we rang to ensure it was suitable for a wheelchair user and they confirmed that it was. When we arrived I was a little daunted as it’s a very old but beautiful building that was formally a bank and had been converted into a restaurant but kept all the features such as the old wood panelling and stained glass windows. The daunting bit was a very steep set of stone stairs leading into the restaurant. We could see no sign for disabled access. One of our party went inside to enquire about disabled access and we were told to “go round the back” and someone would meet us. This was a little confusing as there were a couple of doors we passed but as there was no one there we continued around until we found a gated yard which was clearly a shared access to several buildings including the back entrance to the restaurant. The gate was opened by a staff member who let us in and showed us to the back entrance. If I had been alone, meeting others in the restaurant then I would have been unable to access it and would either have had to ask a passer by to go into the restaurant to ask for help, phone the restaurant from outside to get in or call whoever I was meeting for help, hoping they had got there before me. When we got into the restaurant someone had parked their large mobility scooter in an area that would allow access straight to our table but it simply meant that I had to go around the edge of the restaurant and through the bar area to get to where my party was sitting. Inside there were several tables in an enclosed area in the centre of the room which could have been alittle awkward to negotiate in a wheelchair but we were seated on a table around the outside which was absolutely fine for access. We had a real issue when we left as there was no staff member available to assist us we had to get out on our own and the gate had a magnet release a couple of meters before the gate itself and we had an issue with the fact that the gate was so heavy that it took us a couple of tries and in the end a passerby helped my mother and I get out of the yard.
Parking & Transport
Average
There is no parking around the restaurant as it is in the middle of a very busy part of the city but there are several car parks within wheeling distance. As it is in the city there are bus stops a short distance away and a taxi or Uber can drop off or collect outside.
Accessible Toilets
0I didn’t use the toilet as there was no Changing Places available, the closest CP toilet was about a 10 minute walk away.
Staff
Good
The staff were friendly and helpful other than there was nobody who offered to help us when we left and once we left the backdoor we couldn’t get back in to request help as it was a self locking fire exit.
