Moor Hall Hotel & Spa

disabledtraveler

07 Sep 2026

Disabled Travellers disappointing afternoon tea at Moor Hall

3

3

Date of visit: September 2026

I am a disabled person and a carer or friend of a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, mobility scooter, powerchair, walking aid, wheelchair

Overall Rating

Average

Very difficult to find the hall, satnav kept taking us to a dead end drive, only walkers could use this entrance, had to ask locals for directions, so that was worrying to start with. Four generations met for afternoon tea, but what a disappointment, Moor Hall has lost its appeal, and beginning to show a lack of love and attention. Its old now, and showing, staff just haven’t quite got it, not being trained as they should, mainly youngsters who have not grasped that Keenness is needed, drinks are expensive and not worth their cost, food is certainly not worth the cost, we found sandwiches made with yesterdays bread, goodness knows how old the cakes were, tea was so string my spoon wanted to jump out, so overall, very very disappointed, and would suggest you think twice before visiting. Our photos may guide you, but be ready. Ok, it’s on the level, just one disabled bay, but it’s close to entrance, so that helps, but we found that old musty wooden smell as you walked along, it needs freshening up, it’s clean enough inside, but lost any appeal now. Toilets are near enough to bar area, very clean and tidy, so that may help.

Comments

webb_hotels

09 Sep 2026

Thank you for taking the time to share such detailed feedback following your visit to Moor Hall. We are pleased that you found the hotel generally accessible and appreciate you sharing these details, as we understand how important accessibility information can be when planning a visit. We are, however, very sorry that your afternoon tea experience was disappointing, particularly as four generations of your family had come together for the occasion. We pride ourselves on the character and charm of our historic building, and therefore we are disappointed to hear that your experience did not reflect this. Your feedback regarding the food, service and overall experience has been shared with our management team for review. We also appreciate your comments regarding the difficulty you experienced finding the hotel and will take these into consideration when reviewing the information we provide to visitors ahead of their arrival. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. The Moor Hall Team