Good access but complaints about red cord continually ignored
4
4
Date of visit: August 2017
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
Do not want to elevate one supermarket above another. Usual good access points but despite continually reporting the red cord in the loo, nothing happens. Even Euan's cards get removed.
Disabled Access In and Around
Excellent
Wide aisles.
Parking & Transport
Excellent
Lots of blue badge spaces by entrance.
Accessible Toilets
Average
I have reported the red cord in the loo for being lopped off three feet from the floor but nothing gets done. Euan's cards have been removed from cord on a few occasions. Today I filled in a complaint form. We will see what happens. It is a pity because the loo is otherwise good. See photos v
Staff
Average
In the past customer service has been a bit slipshod. Tonight the woman staffing it took my complaint form straight up to management.
