Half the shop inaccessible to wheelchair users
2.5
2.5
Date of visit: October 2016
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Average
Not a good place for wheelchair users. The basement, which contains over half the goods on sale at this branch, is reachable only by a staircase.
Disabled Access In and Around
Poor
The entrance is step-free and it's possible to get around the entire ground floor in a wheelchair without difficulty. But more than half the goods on sale are in the basement, which is reachable only by a staircase - there is no lift.
Parking & Transport
Average
Tottenham Court Road tube station is the nearest step-free station: step-free street to train (Northern Line), step-free street to platform (Central Line, and manual boarding ramps are available). Be sure to check online that the extremely unreliable lifts at this station are working before you set off on your journey, and expect difficult interactions with unhelpful staff if you need a manual boarding ramp for the Central Line. Many bus routes pass the shop.
Accessible Toilets
0There are no customer toilets of any sort at this branch.
Staff
Good
Staff are friendly, but dismissive when questions are asked about the accessibility of the basement.
Additional Information
If you're a wheelchair user, I wouldn't bother visiting this shop.
