Nationwide

Date of visit: June 2017

I have experience of challenges around: hearing and moving around.

Overall Rating

This is one of the chain of branches of this company they offer the range of services you would expect from this type of company. This branch is located pedestrian area of Coatbridge next to St Patricks Church which is a well known land mark in the town. It offers the services you would expect from Nationwide. There is a Cash Machine on the front of the building this is at a good level for wheelchair users

Disabled Access In and Around

There is a button for a power assist door both going in and out, There is a simple one line queuing system as you enter the branch. There are only two teller positions in the branch. Both of these have hearing loop systems in place the branch is not that big and when sitting in a wheelchair at a teller point it does not leave a lot of room for people to pass. There is also an office area however there are Two steps up to this area which is likely to be used if you are looking for a loan or Mortgage etc.

Parking & Transport

The branch is located in the middle of the pedestrian area and as a result there is no Blue badge or any type of parking in the area. There are space round from St Patricks but these fill up very quickly. There are other Blue badge space further West down the Main St approx. 300 meters. The nearest bus stop is located at Coatbridge Fountain this a good 5 to 10 min walk for many people.

Accessible Toilets

0

There are no toilets in the branch for customers to uses

Staff

Good professional friendly staff who have a great knowledge of the services they have

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