Excellent minus bins in loos and slow ticketing
4
4
Date of visit: January 2016
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
Very nice new cinema. Parking directly outside, lots of room when you come into the foyer. Only gripe is to get wheelchair tickets you have to queue at the food tills and staff found it difficult to get the booking to work meaning we missed the start of the film!
Disabled Access In and Around
Good
Very easy to get in. Ticketing annoying in that you have to go to the till to get wheelchair access tickets and there tends to be queues... Staff member had to get supervisor to assist with booking a wheelchair space and Carer beside. We ended up missing the start of the film as a result. We were in screen 1 but I'm told each one is the same layout. Essentially as a wheelchair user you'll be sitting very near the front but the seating is set back from the screen quite a bit so it's not like sitting at the front like in many cinemas. ??
Parking & Transport
Average
Brilliant that there are several spaces directly outside the cinema. We got the last one on a very quiet evening so I think they perhaps need more - or some kind of policing of the bays.
Accessible Toilets
Good
There are 2 just before the entrance to the screens. One has baby change in it (lhs) and is larger. Oddly the one of the Right hand side which is smaller and isn't a baby change has a nappy bin in it beside the loo which prevents a wheelchair user from being able to transfer. A very nice member of staff said she'd look into this.
Staff
Good
Very friendly. Just a bit of a shame the ticketing process was a bit of a pain.
