At the quay quite often thought we'd try here
1.5
1.5
Date of visit: February 2018
I have experience of challenges around: moving around
Overall Rating
Poor
The Odeon at the Quay has had a make over ... nice new seating ect ...only thing that hasn't improved is disabled access more so for wheelchair users .... having visited recently i was disappointed to find the placement of the chair spaces was right at the front of the screen... my partner is the chair user and its too uncomfortable for her to sit with her head back to try and see the screen (we are both registered blind with different conditions) even this is to close! and this is not a practical solution ... all major uk cinema chains are guilty of this ... more disturbing is the newley built multiplexes wilhich treat wheelchair access as an after thought ...
Disabled Access In and Around
Bad
Pointless due to actual positioning Staff training would be helpfull as not all disabilities are the same Use or bright lights and sound also not helpful for those with autism
Parking & Transport
Bad
Parking at the quay is a complete farce ....drop off points are curced so difficult to get the correct space to get the wheelchair in and out and to top it off selfish drivers using these drop off points to park meaning we have to actually go into the road to be dropped off ot picked up ....useless
Staff
Bad
Mostly the staff where ok if a bit uninterested and clueless
Additional Information
Given the cost of refurbishment and the hike in tickets this was a missed opportunity by Odeon
Comments
phoebemonkey
13 May 2022
I go to this cinema every couple of weeks and I'm yet to come across a screen that has the wheelchair spaces at the front - there's maybe 1 screen that has them there out of 12+ screens? The majority have the wheelchair spaces either in the back or second back row...
