Not accessible for wheelchair users - zero stars
0
0
Date of visit: May 2016
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Bad
There is a large step at the entrance. The café has no ramp. I was not able to get in. Zero stars.
Disabled Access In and Around
0I was not able to get into the café because there is a big step at the entrance and the café has no wheelchair ramp of any sort. Zero stars.
Parking & Transport
Poor
This café is in the heart of Covent Garden. Covent Garden tube station is not step-free. There are no step-free stations nearby. There are plenty of buses in the surrounding area but none of them will drop you in the heart of Covent Garden.
Accessible Toilets
0Because I was not able to get into the café, I'm not able to rate the toilets.
Staff
0The member of staff I spoke to was apologetic but that is not enough. There should be a ramp available.
Additional Information
It is astonishing that a busy café in the heart of Covent Garden refuses to admit wheelchair users. The Café Paul chain is exposing itself to possible legal difficulties over this. It has been a requirement for over twenty years to make venues accessible to disabled people.
