Better off at Monks Cross Pizza Hut!
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Date of visit: September 2015
Overall Rating
Bad
Pizza Hut is a chain company that has three restaurants in the York area including this one I visited, Clifford Street and Monks Cross. Although the pizza is delicious, the disabled access and facilities at this particular restaurant are poor.
Disabled Access In and Around
Poor
On entering this restaurant, there is a piece of paper stuck in the window (not very clearly disabled unless you look for it!) explaining that there are no disabled facilities such as a disabled toilet available. It also states that there is another Pizza Hut with these facilities 200 yards away. On the restaurants website it says they have disabled facilities but then on another page it states 'Level access but due to difficulties with this restaurant we are unable to provide a WC facility for the disabled.' There are braille and large print menus available on request.
Parking & Transport
Bad
There is no parking facilities available at this Pizza Hut as it is in the city centre which means in turn, there is no disabled parking making access even more difficult. There is a bus stop around the corner from this restaurant if using public transport.
Accessible Toilets
0The toilets in this restaurants are located upstairs with no lift and no disabled toilet available. However as previously stated this is explained on a sign in the window.
Staff
Good
Staff were friendly and helpful and offered to move chairs in order to fit wheelchair in front of table. Height of furniture was not a problem so meal was enjoyed as long as you don't need the toilet!
Additional Information
If I was to go to Pizza Hut again, I think it would be more practical and convenient to visit one of there others restaurants within York as they offer disabled facilities.
