Premier Inn City Centre Chapel Bar

Nottingham

1 review

Review this place

mrsmollyc

16 Sep 2026

Really disappointing stay

Date of visit: August 2026

I am a disabled person. I have experience of challenges around: accessing toilets and moving around.

I use or have experience of: disabled toilet, wheelchair

One of the two lifts in the hotel. It is a small lift with glass walls. There is a grab rail at the back and the button panel is on the left.

The accessible hotel bedroom I stayed in. A large double bed can be seen in the centre and out to the right of the image. At the top of the bed is a headboard with purple lights at the top and lights on either side of the bed. At the base of the bed is a small gap and then a long cushioned bench against the wall. Behind the bed is a space which also has the window with long curtains, a desk and an armchair

The desk in the bedroom. It has a chair with a back and armrests. There is a mirror on the wall and a small desk lamp on the left of the desk. On the right is tea and coffee making facilities

The room from the door. There is small shelf with a mirror on the left with a hairdryer. Behind that is a tall mirror with some hanging space behind it. Opposite is the door to the bathroom. Beyond that you can see the end of the bed and as the rest of the room opens out beyond the bathroom door

The hotel room door which has a lowered peep hole. There is an ironing board hanging on the wall to the right, next to some lowered coat hooks. There is then a small stool and a mirror with a small shelf below it with a hairdryer.

A view of the base of the bed. My hand is pulling the duvet to the top of the image, showing the base of the bed which goes almost flush to the floor with no gaps.

The small fridge in the room which had a bottle of still and sparkling water in it. There is a surface above the fridge to place things on

Inside the accessible room's bathroom. On the left is a toilet with a grab rail that can be raised and lowered. On the right is the roll-in shower. There are two curtains that can be pulled shut. There is a shower seat with a back and the seat is currently folded up agains the back. The shower head has been left as high as it will go

The view of the sink and toilet in the bathroom. The toilet is on the right and the sink is just in front of it. It has a tall mirror above it and a shelf to the left of it

Overall Rating

Poor

I will often go to a Premier Inn as, in my experience, their accessible rooms are usually really good. However, this visit left me really disappointed. The main entrance had a really heavy door with no buttons or automatic sensors at all. The lifts were very small and I found my “accessible” room was also very small. I have a small, narrow, manual wheelchair, and yet I found myself getting caught in the space at the end of the bed because it was too narrow to pass through comfortably. The bathroom was well laid out and I had a roll-in shower, which was great. However, the shower seat was covered in mould/mildew which was not nice at all. I wouldn’t recommend this Premier Inn to wheelchair users, especially if you’re travelling solo.

Disabled Access In and Around

Poor

The entrance to this hotel had a really heavy door with no button or sensors that offered automatic opening. It was really difficult for me to open on my own and I was constantly relying on people being in reception to be able to let me in and out. The reception was very small and had two self-service check in screens and a small reception desk, but this was rarely manned from what I saw during my stay. There were two or three seats in the space and then the two lifts. The lifts were quite small, I was using a small wheelchair with a power attachment on the front and sometimes a rucksack on and I had to lean forward to make sure my rucksack didn’t obstruct the doors and there was no space for anyone else to join me in the lift. The hotel room was really disappointing as the space in it just wasn’t what I have come to expect from Premier Inn’s accessible rooms. There was a long bench against the wall at the base of the bed and the gap between the bench and the end of the bed was incredibly narrow. My wheelchair is very narrow and I got stuck a number of times during my stay because I hadn’t gone through the space perfectly straight. The bench was also way too heavy for me to move but there wasn’t really anywhere else it could have gone either. The bed frame went all the way to the floor so there would have been no option to use a hoist in this room. The room had a small fridge which was helpful in the hot weather. The bathroom had a roll-in shower which had grab rails and a shower seat with a back rest. When I first entered the bathroom, the shower head had been left as high as it could possibly go. Luckily, I can stand very briefly so I was able to lower it by myself. The shower seat also had a lot of mould or mildew on it which wasn’t nice to see or use. I did like that there was a shelf alongside the sink to place toiletries.

Accessible facilities: Lift to all areas, Step-free entrance

Parking & Transport

Average

I travelled to this place by walk or wheel

There is no dedicated parking for this hotel, but there is a large multi-storey car park nearby. NCP Nottingham Mount Street is roughly 300 metres from the hotel entrance. The hotel is about one kilometre from the railway station. There are some bus stops around the corner on Upper Parliament Street.

Back to reviews