Smooth transfer
4
4
Date of visit: October 2025
I am a disabled person. I have experience of challenges around: a hidden impairment and moving around.
I use or have experience of: hidden impairment, powerchair, walking aid, wheelchair
Overall Rating
Good
I changed trains at Preston on my way between Glasgow and Blackpool, so I cannot speak to getting to or in and out the station, but my transfer was easy. I had booked assistance in advance via the Passenger Assistance app. The staff were lovely. I was met at the train and taken through the subway to the platform for my next train and helped onto it. The underground walkway connects all the platforms and there are lifts for each each of them. They are especially large at platform 1 and 2 where there is no step-free/ramp access to the platforms. The lift buttons have Braille and tactile numbers and there is an additional alarm button at floor level. There is a Changing Places toilet in the station, but I did not have time to look at it, I only saw the signage.
