A great place for wheelchair-users, one toilet problem
4
4
Date of visit: July 2015
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet
Overall Rating
Good
Level access, plenty of wheelchair-suitable tables, lovely staff, great cappuccino - a very good wheelchair-friendly café.
Disabled Access In and Around
Excellent
Very easy to get into, and around the café. There are several tables perfectly suited to wheelchair-users.
Parking & Transport
Good
Loads of buses pass nearby, and Wimbledon station is yards away, with completely step-free Tramlink services and ramp assistance available to suburban trains. I don't know about parking.
Accessible Toilets
Average
There is an accessible toilet, modern and well-appointed. But as so often, Prêt have let us down again - the red emergency cord had been tied up in a tight and complex knot around a grab-rail - see my picture below. The red cord should hang freely all the way to the floor, so that it can be used in an emergency to summon help if someone falls over. Very annoying and disappointing to see it tied up here, as in so many other places.
Staff
Average
The staff were welcoming and friendly and keen to be helpful in every possible way. Two stars lost for not understanding the use and function of the red emergency cord in the toilet, and for consequently putting people's safety at risk.
Additional Information
I would strongly recommend this branch of Prêt to anyone. If they could fix the red cord issue, then it would be a five-star review.
