Renaissance London Heathrow Hotel

nicola1972

03 Aug 2015

Very good access

4

4

Date of visit: August 2015

Overall Rating

Good

Good access, excellent staff!

Disabled Access In and Around

Good

The reception area is huge, although we would be nervous about the shiny floors if it were raining. Corridors and lifts are spacious, and the room was big enough for someone with limited mobility to negotiate. The shower had an excellent non-slip floor; although a handrail would have been useful.

Parking & Transport

Good

There are three disabled parking spaces at the front, and ample parking at the back. The only downside is staff allowing people to take up the disabled spaces for drop offs, and one taxi waiting for an hour in a disabled parking space. This went unchallenged by staff helping people unload.

Accessible Toilets

Good

Disabled toilets available.

Staff

Excellent

The main reason we come back is the staff - always outstanding.