Very disappointing wheelchair access
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Date of visit: April 2024
I have experience of challenges around: moving around
Overall Rating
Bad
This historic building is billed as the world’s first skyscraper. It has had many years of renovations and money spent on it; yet they do not have a functioning lift to access the upper floors if you are doing the tour of the building! This is extremely disappointing because it is a huge tourist attraction in Shrewsbury but by still not having a working lift they are denying access to wheelchair users. I have had several communications with them over this but I’ve been informed that Historical England are responsible for the lift. I do not recommend visiting the venue until the lift is fixed, because you will not be able to see all of the venue!
Disabled Access In and Around
Bad
Actual access to the ground floor is good , and into the cafe, but the upper floors are a no go because they have a lift but it’s faulty (and has been for many months)
Parking & Transport
Excellent
Accessible Toilets
Excellent
Staff
Good
