Busy but amazing.
5
5
Date of visit: September 2017
I have experience of challenges around: moving around
Overall Rating
Excellent
Wheelchair access was simple. The doors are heavy but everyone was really helpful. The disabled toilets are not separate but in the women's toilets (I believe the men's would be the same) when I joined the que the girls queing said to me go in the disabled toilets are in there. You go ahead. I was really touched. Easy disabled access special area for seats. I did have to ring for disabled seating it isn't possible online. Also if you get a free hynt card (if you live in wales) it is valid for 5 years and gets your carer in for free. The card accesses many more venues across wakes so next time I will be prepared. The show was amazing and we did have seating (I had a gap for my chair) that gave us a brilliant view!
Disabled Access In and Around
Excellent
There was a ramp via a side entrance the doors were heavy but kind visitors to the stadium helped us. The seats were easy to get to and you are clearly directed.
Parking & Transport
Average
We parked at the st David's car park and made the mistake of going to the wrong location as the sat nav sent us out of the shopping centre. The hall is in the shopping centre. Follow the signs to shopping and it's a short walk to the venue. It needed better sign posting realistically
Accessible Toilets
Good
The loo was inside the female toilets and there were two. The girls in the que ushered us in to the front of the que both door were locked but we got into the loo quite quickly. They were clean and useable. Neededbetter signage to their location.
Staff
Excellent
All polite and excellent. I need to add to this review that I lost my prescription glasses at the venue (😢I took my wig off and must have knocked them onto the floor) I rang the booking number today and they gave me another number to call. The lady explained she was in a meeting but she would she would look in the lost property as soon as could. She rung me 15 minutes later and said she was 90% sure she has my glasses. We discussed them and she is posting them first class to me and I can send them a cheque or postal order to pay for the postage. I received them the next day and posted back a £5 postal order. The service was excellent and they only charged me 70p for the packing and £1.62 for postage. I just felt they deserved more specifically as they had saved me a fortune!
Additional Information
It was my first night out in five years and it was a brilliant experience, losing my glasses and then them finding them and returning them to me with trust that I would send them the postage once I had received them is fantastic customer service and I would happily use them again. I also recommend the hynt card scheme which means disabled people do not have to pay for their carers to get into venues across Wales. It is free and given on the basis that the Venue may not be the carers choice so all in all a very successful evening.
