The official station of Newcastle United
4
4
Date of visit: September 2026
I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets and moving around.
I use or have experience of: changing places toilet, disabled toilet, hidden impairment, powerchair, toilet with hoist, toilets, walking aid, wheelchair
Overall Rating
Good
If they removed all of the signage, you'd still know you were at St James thanks to the numerous graphics of Newcastle United fans and footballers throughout the station. If that wasn't a giveaway, the mosaic-tiled football pitch in the main lobby would cement it. If you're in town for the game, this seems like a sensible and accessible way to get there. I've been to a whole bunch of stops along the line, and this one is pretty unique!
Disabled Access In and Around
I accessed the Metro via Rosetree Lane, which has a slight hill leading down to the station. There are accessible ticket gates in the foyer, along with lifts down to the two platforms on either side. The buttons outside the lifts have Braille panels, indicating the floor you are on and where pressing the button will take you. The buttons inside the lifts also have Braille panels, while the control panels have hearing loops. The lifts are spacious enough for most mobility devices, with handrails for support and a mirror for reversing. The overhead lights in the left-side lift were flickering aggressively when I visited, which is a concern. The station also has escalators and steps leading to the platforms. The steps have yellow markings on the edges, several landings on the way down and handrails on either side. On the platforms, there are emergency help points, which have Braille and hearing loops. There is seating within the station, with metal benches that fold down from the wall. Train information is displayed on overhead dot matrix signage. There are yellow lines at the platform edge, with tactile studs just before them. When boarding the train, you can find the accessible carriage by looking for the wheelchair symbol on the door. I found this was towards the front of the train. A small ramp extends from the door. I was able to pop a wheelie and get on, but this may not work for everyone.
Parking & Transport
Average
I travelled to this place by walk or wheel
There are seven accessible parking spaces in the Metro car park near the station, with local bus links on Gallowgate and Barrack Road.
Accessible Toilets
There are no toilets at this station.
Staff
I didn't encounter any staff on my visit.
