Stressful experience
0.5
0.5
Date of visit: December 2018
I am a carer or friend of a disabled person. I have experience of challenges around: a hidden impairment and moving around.
Overall Rating
Bad
I like going to Starbucks because I know what I can eat/drink with my allergies and the interior is almost always the same, so helps me keep calm when going to a new city (as I'm Autistic). This one has really annoyed me because they had a refit recently. What they did was the put a number lock on the toilets but did not put one on the disabled loos, or even a RADAR lock. This is because many people will nip in off the square to use their loo. When I go in now and need the toilet I have to wait whilst someone finishes who just couldn't be bothered to go get the number. It's also very difficult to get a drink as quite often they are rushing people along and don't want to give you the time to put money away (hard if you're on crutches) and blame you if they get your order wrong because "you didn't speak loud enough" and a variety of other excuses.
Disabled Access In and Around
Average
they have a ramp and electric door.
Parking & Transport
Poor
it's next to quite a few bus stops and there is on road disabled parking nearby, but be warned! you have to drive down a bus lane to get to them! you are allowed to do it with a blue badge but you will get a ticket and need to prove you have a valid blue badge... They've told us we're "on the list now" but we've had 5 tickets this year *eye roll*
Accessible Toilets
Bad
Please see issues in the summary
Staff
Poor
Mostly friendly but just don't seem too bothered...
