A basic bus station
3
3
Date of visit: July 2026
I am a disabled person. I have experience of challenges around: a hidden impairment, accessing toilets and moving around.
I use or have experience of: changing places toilet, disabled toilet, hidden impairment, powerchair, toilet with hoist, toilets, walking aid, wheelchair
Overall Rating
Average
Stornoway Bus Station is the central bus hub on Lewis, a short distance from the ferry terminal and the town centre. It's very much what I've come to expect from bus stations accross the UK, mostly practical but pretty dated.
Disabled Access In and Around
Good
There are two entrances to the building. The front entrance has a revolving door, which is currently blocked by a barricade. Not that I could have used it, but neither can anyone else. The rear entrance has automatic doors with ramps on either side leading up to them. Inside the venue, everything is level. There is a lowered counter at the front desk but there is no hearing loop and no alternative formats are available. There are wooden benches and a screen mounted high on the wall displaying timetable information. Outside the venue, there is a faded zebra crossing that takes you to the bus stances. There are lowered kerbs with a short incline leading up to the platforms, which have rain shelters with benches inside.
Accessible facilities: Single-level venue, Step-free entrance, Seating at regular intervals
Parking & Transport
Good
I travelled to this place by personal vehicle
As a bus station, there are, of course, plenty of buses. The station is also close to the ferry terminal, as well as a nearby car park with accessible parking spaces and EV charging facilities.
Accessible Toilets
Poor
I was pretty disappointed with the accessible toilet at this location for a few reasons, but mostly because I learned that the emergency alarm cord had been cut by a member of staff after it had reportedly been going off accidentally. Cutting the cord is not a solution. It's dangerous and could prevent someone from getting help in an emergency. I hope this is fixed soon. The accessible toilet is also marked as the ladies' toilet and a sign on the door advises there is a 50p charge to use the facilities. This must be paid in cash at the front desk. The toilet does not require a RADAR key to access and the door opens inwards. The room is narrow. Although a powerchair or wheelchair may fit inside, there is very little room to turn. The toilet pan is against the rear wall. It has white grab rails on either side and a white toilet seat, which contrasts poorly with the walls. The red emergency alarm cord is to the right. However, it had been cut to around head height, so it is effectively useless. The sink has a small basin with a mixer tap operated by a short lever. There is a soap dispenser above it and white grab rails on either side. There is no mirror above the sink. The right-hand transfer space contains a bin, although this is largely immaterial as the space is not wide enough for most wheelchairs. It was clean, however.
Facilities: Accessible toilet
Staff
Good
Staff were pleasant and helpful.
