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    The Courtyard Café at St John's

    Lancaster

    A visit to St John's Hospice Cafe

    5

    Date of visit: January 2018

    I have experience of challenges around: hearing, moving around and speaking or communicating.

    Overall Rating

    Rating Emoji

    Excellent

    On our visit we found the staff to be very helpful, kind and chatty. The decor is modern and pleasing to the eye. The atmosphere is calm, light and warm. The staff were patient and took time to listen with one student who was using their AAC device. The location is handy but there is currently no pedestrian access to the path going to the entrance - you need to cut across the car park and with a wheelchair you need to move quickly. The quality and price of the drinks is amazing - especially the hot chocolate and marshmallows. There is a ramp to the outside patio which will be lovely in warm weather.

    Disabled Access In and Around

    Rating Emoji

    Excellent

    The access was good - automatic doors. Accessible hand sanitation on entry Induction loop braille large print

    Parking & Transport

    Rating Emoji

    Excellent

    Although we walked there are ample disabled car parking spaces close to the entrance. The bus stop is just outside and travels in both directions.

    Accessible Toilets

    Rating Emoji

    Excellent

    The toilets were good - spacious and clean

    Staff

    Rating Emoji

    Excellent

    The staff were friendly, chatty and helpful. They were patient and attentive.

    Additional Information

    We would definitely recommend the cafe to other people.

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