Accessible room in need of a makeover!
2
2
Date of visit: June 2019
I have experience of challenges around: moving around
Overall Rating
Poor
Part of the Britannia chain of hotels. I booked a accessible twin room via Laterooms.com at a cost of £42.00 on a room only basis Our stay was Interesting to say the least! There was no one manning the reception on arrival, eventually a member of staff came out and checked us in. Having been given an access card for Room 215 I entered the lift and selected the 2nd floor button, the doors closed and then after 30 secs re-opened again! I worked out you had to put the access card in a slot for the lift to operate (we were not told this by the receptionist) The room itself was quite small to move around and was very dated 80's/90's decor and the beds were creaky! We had a sea view but it was very difficult to see through the dirty window, on the plus side the bedroom door was automatic on exit. The wet room was very compact the toilet was too close to the sink and the devonshire rail wouldn't stay upright, there was a shower stool (not attached to the wall). We decided to check out the bar and there was no staff on hand eventually someone appeared from the restaurant, we enquired about food to be told there was no bar snacks only a set meal for £21.95 which turned out to be a help yourself unlimited 3 course buffet and was quite nice. The hotel needs to up its standards to get a higher rating!
Disabled Access In and Around
Good
3 Lifts operated with Room Card Accessible ramp into the hotel
Parking & Transport
Excellent
Bus stop outside the hotel and Tram stop approx 500 yards up the promenade. On site parking £7 Per Night
Accessible Toilets
0Didn't see or use one
Staff
Poor
Not a strong staff presence around the hotel. Chef on duty was helpful, Bar Staff/ Server not so friendly and brought us the wrong drinks
Additional Information
Probably wouldn't stay again unless improvements are made
