Overview

They have made some methods to make this accessible but it is not a great experience if you are in a wheelchair

Transport & Parking

Access

There is a low step to get in but they have a ramp. Inside only the ground floor is accessible - the eating and seating area is upstairs which is not wheelchair accessible

Toilets

There is an accessible bathroom but there are many problems: 1. The door which the public use is controlled by a radar key handle which is at the right level. But there is also much higher up lock which must be turned. 2. There are two doors into the disabled toilet - one lead into the public area and the other leading directly into the dressing room for the acts. The store has a small lock which must be turned otherwise people will come into the toilet and invited! Even if the door is locked, the handle will go and you will do a very nervous wee! 3. There is only one drop down rail on one side the toilet, the other side is completely open and too far away from the wall for you to use it as a support. 4. The disabled toilet is used as a changing area for the act and so you may have to wait a long time until you can get in.

Staff

The ramp was brought out very promptly but the person in charge of entry to the dressing room area did not understand that some disabled people cannot wait what someone does the hair and make-up until they can use the toilet!

Anything else you wish to tell us?

I did not enjoy my visit - the first time I went to the loo people came in through the dressing room door and the second time I went I knew to lock the door but I was disturbed the whole way through by people rattling the door handle trying to get in. My entire visit was marred by the negative experience in the toilet.