Perfect dining experience
5
5
Date of visit: January 2017
I have experience of challenges around: moving around
Overall Rating
Excellent
I'm a wheelchair user, so finding places with character and charm to eat can be difficult. But tonight we've just had the perfect dining experience. But we've had such a lovely evening at the Puffing Billy, that I can't recommend them enough. Welcoming with a great atmosphere, and all the food was delicious. Even my vegetarian girlfriend had enough choice, and great food. They have a side and rear entrance that you can easily gain access, and staff will happily open these doors for you. And help at the rear as there is a edge on the ramp a wheelchair could have difficulty if it wasn't pointed out. Which they warned us about. Thanks guys. Inside everything has level access, so you can access all areas. Some of the table configurations could be tricky, but if you let them know a member of the party has mobility issues, they'll bend over backwards to help. The disabled loo is nicely equipped and clean. And there are two doors to get to the loo so nice and private for anybody worried about toilet noises. The owner and staff at the Puffing Billy couldn't be more helpful. The right level of attentiveness, nothing was too much for them. And they were welcoming and friendly throughout the evening. The place is the right level of character, and charm, but is totally functional. All the guest seemed to be having a great night too. And the acoustics within meant you could engage in conversation with ease. I couldn't be happier with the meal we've had tonight. Thanks.
Disabled Access In and Around
Excellent
You can't get in the front door as it's an old building with a step. But staff will take you to a level side door or slightly inclined rear door. Not too much of an incline. But be aware the ramp at the rear has a lip that a chair could come off, which the staff pointed out to me.
Parking & Transport
Excellent
There is adequate parking within their carpark. But there are also level access spaces in the surrounding Road.
Accessible Toilets
Excellent
Clearly signed. Good facilities. There are two doors, which could cause some issues, but staff are quick to help if needed. But having two doors helps for people's who's condition can be embarrassing.
Staff
Excellent
Couldn't be more attentive, but without going too far. More than happy to help in any way they can. And truly welcoming and friendly throughout the night. Made us feel like we were in 'our local', as if we'd known everbody for years. And that was on a busy Saturday night.
Additional Information
Highly recommended. Can't see how they could of been more welcoming and friendly. And the food was some of the best I've eaten, quick service, nice sized portions and delicious. Ps the side door is to the left of those big windows in the picture.
