Poor wheelchair access
0.5
0.5
Date of visit: August 2021
I have experience of challenges around: moving around
Overall Rating
Bad
My wife and I really enjoyed the food, I had the hot smoked salmon salad and she had the pizza, both were exceptional and the view down the Cromarty Firth was lovely in the sunshine. Unfortunately I had some problems accessing both the main building and the outdoor area as I am a wheelchair user. The main entrance has a raised door sill which sits on top of a raised frame. This caught the footplate on my wheelchair and could had tipped me over. I also observed another wheelchair user having problems at this entrance. When we had ordered our food, the exit to the grassed area had a very thick layer of gravel over it and I got completely stuck. Fortunately I am able to walk short distances so was able to stand while my wife moved my wheelchair. Not all wheelchair users are this fortunate. After I had eaten, I saw one other exit from the main building but this had a step down to the grass and was beyond a closed fire exit. In order to avoid the gravel, I had to wheel across a grassed area to get back to the main entrance. There also appears to be no accessible toilets and parking for only 3 blue badge vehicles. For a building that seems to have been constructed within the last 10 years, I found this hard to understand. There are more spaces allocated to people with dogs instead of disabilities.
Disabled Access In and Around
Bad
Parking & Transport
Bad
Accessible Toilets
Bad
Staff
Poor
