Great restaurant with good accessibility despite the rooftop location
4
4
Date of visit: August 2016
I have experience of challenges around: moving around
Overall Rating
Good
The staff couldn't have been more helpful and this was a trouble-tree outing to a great restaurant, serving contemporary Thai food. First class venue with panoramic views of a Guildford. The food was excellent. Access is via lift from the Castle Car Park (multi storey) in Sydenham Rd. My only quibble would be the accessible loo which sadly was used as a storeroom for chairs. However it was useable.
Disabled Access In and Around
Excellent
There's a lift from the car park up to floor seven. I only deducted half a star for heavy doors /from the lift lobby. Staff by the door to the restaurant quickly opened those doors for us. Once inside manoeuvring was fine for a wheelchair. There was plenty if room even though it was very busy.
Parking & Transport
Good
The restaurant is located on the 7th floor over the car park. We parked in one of the blue badge spaces on the Sydenham Rd level (which I think is level four of the car park) . There were only a few blue badge spaces but I don't know if there are any other spaces on other levels. Of course the downside is having to pay as the spaces are inside the multi storey however after 6 on a Saturday it's only £1.
Accessible Toilets
Good
The loos are sited adjacent to the main dining area, along a short passageway. There's a separate accessible loo - clearly signed with a wheelchair emblem. Staff also alerted us to its location when we were first seated. It was clean and reasonably well equipped (though the backrest had detached and needed re fixing) and would have got a better rating had it not had so much stuff stored in it! It would be impossible to align a wheelchair alongside the loo because of chairs stored in there. Otherwise good!
Staff
Excellent
All staff helpful, courteous and obliging. They offered to move the chair at the table, then offered to store my wheelchair so I could transfer. They pointed out the location of the loo.
Additional Information
The dining chairs have very slender back supports so if you've a weak core, you may wish to remain in a wheelchair - or just take care like I did! If the restaurant just sorts out the accessible loo (ie stores it's extra chairs somewhere else), this is a fantastic accessible venue. Loved it and will go again. The open air section of roof terrace looked like a great place to dine and that too was fully accessible.
