The Victoria Hall

emkatro

10 Feb 2019

Could do better

3

3

Date of visit: December 2018

I have experience of challenges around: moving around

Overall Rating

Average

The venue itself is fully accessible but the experience we had was not as streamlined as it could be. To get to our seats meant navigating heavy double doors which were impossible to open whilst pushing a wheel chair and no offer of assistance. The space on the ground floor was very tight where we had to move the wheelchair in and out every time someone wanted to get on/out surrounding areas. If there’s a group of you it’s more than manageable but not so good if you only have one carer!

Disabled Access In and Around

Average

Disabled doors were broke so had to wait for friendly fellow visitor to hold the door open - no staff available to assist

Parking & Transport

Good

Accessible Toilets

Excellent

Staff

Average

Whilst the staff we encountered seemed lovely they were few and far between and offered no support with doors/navigation