Accessible Spa Experience
5
5
Date of visit: July 2021
I have experience of challenges around: moving around
Overall Rating
Excellent
Just been to this spa for the second time and it was just as good. I am a wheelchair user and do not walk at all. The spa is totally accessible and the staff are amazing. There is a hoist into the thermal spa and the staff support you to use this. The treatment rooms are all accessible and the staff will do all they can to assist you. There is no hoist onto the treatment beds so you do need to be able to transfer. The only criticism I would have is they need a wider bed and portable hoist onto the treatment beds. Having said that it will not stop me going again in September. They made one of the treatment rooms accessible to us which included an accessible toilet and shower even though we were only day visitors. Well done Yspa wish others would take your lead.
Disabled Access In and Around
Excellent
Parking & Transport
Excellent
Accessible Toilets
Excellent
Staff
Excellent
