Accessible on paper, not reality.
1
1
Date of visit: March 2026
I am a disabled person and a carer or friend of a disabled person and a general supporter of disabled access. I have experience of challenges around: a hidden impairment, accessing toilets, dexterity or coordination and moving around.
I use or have experience of: autism, disabled toilet, hidden impairment, powerchair, walking aid, walking aid, wheelchair
Overall Rating
Bad
From the entrance to the ramp and disabled toilet, this place is not accessible friendly.
Disabled Access In and Around
Bad
The entrance is very narrow and I struggled to get my power chair through. I got stuck on the locked door (double glass doors, only one was open) both while entering and leaving. There is a very steep ramp with seating partially obstructing the bottom of it, if you are self propelling, it would be impossible to access the eat-in area of the restaurant. I almost lost control of my power chair whilst descending the ramp and had a near miss with a person sat in the aforementioned seating.
Accessible facilities: Step-free entrance, Step-free access to most areas, Seating at regular intervals
Parking & Transport
I travelled to this place by walk or wheel
Accessible facilities: Public or on street parking
Accessible Toilets
Bad
The toilet is very small and I had to leave my power chair outside to use the facilities. The red emergency cord was attached to the ceiling light and too high up for anyone under 6' to reach without climbing on the toilet. There is a free-standing baby changing unit directly beneath the red cord and one would assume this is the reason behind the red-cord-light nonsense. The door lock is very high up and difficult to use, not to mention dangerous in emergencies.
Facilities: Accessible toilet
Staff
Bad
Staff were very unhelpful when I got stuck on the door both times, I was left completely to myself to deal with it.
Comments
justjules
31 Mar 2026
Sorry you went through this, but thanks for sharing.
