Rudeness of manager upon discussing accessibility and poor accessibility via a lift
1
1
Date of visit: April 2026
I have experience of challenges around: a hidden impairment, dexterity or coordination, moving around and speaking or communicating.
I use or have experience of: hidden impairment, walking aid, walking aid, wheelchair
Overall Rating
Bad
There was an aisle that was inaccessible. I asked to speak to the manager politely, who informed me the pallets have been there over the weekend and it was only for the weekend. The manager was rearranging furniture upstairs. I explained that from a disabled person's perspective it was inaccessible and just asked if it had been taken into consideration. I was told that staff could help me. I explained some people do not have the ability to request help. The lift is also poorly designed due to the old layout of the building and the type of building it is. You go in and then have to turn a 45° angle to exit the lift, which can be very difficult if you do not have the right wheelchair. Upon speaking to the female manager who had been there for six months, she told me I was nitpicking and it was only going to be there for another 24 hours. My point is she told me her hands are tied and there is too much stock to make it accessible.
Disabled Access In and Around
Bad
Avoid if you have anything other than a bog standard pushed ya if you have a Wheelchair avoid because you can’t get to the first floor and it be accessible the first floor holds the art and craft the lighting the garden equipment and toys
Accessible facilities: Step-free entrance, Lift to some areas, Step-free access to most areas
Parking & Transport
Average
I travelled to this place by bus
Management extremely rude when discussing accessibility needs telling me a nitpicking which exacerbates mental health and she was aware I suffered mental health as well as physical issues cause I pointed out to her and also basically told me there was nothing that could be done or that would be done because her hands are tied and if I contacted head office, it would fall on death ears was her “. Had very little empathy for anyone with a disability despite explaining her grandad is blind and uses a wheelchair.
Accessible Toilets
Bad
No toilet at all for customers
Staff
Bad
The management extremely rude when discussing disabilities and exacerbate mental health issues if you have any
