Accessibility of York TK Maxx
3.5
3.5
Date of visit: September 2018
Overall Rating
Good
York TK Maxx is situated on 48 Coney Street, York, YO1 9ND. It has two entrances one from Coney street which is accessible to wheelchair users, the second from Market Street which has no ramp, only steps and is not wheelchair friendly. TK Maxx is a department store which sells designer brands up to 70% off. The store has the following departments: accessories, jewellery, menswear, shoes and womenswear. The store has level access throughout, with a lift to take wheelchair users to the first floor. There is a sign in the lift showing that the store has a hearing loop. There are clear signs on the lift but not clear signs directing individuals towards the lift. TK Maxx do not offer discount for carers, but they don't offer discount to anyone. Staff are very friendly and always happy to help. There are no available toilets for any member of the public, so do not have accessible toilets. There are wheelchair accessible toilets in the nearby Costa. The upstairs changing rooms have steps down to them, but there are changing rooms downstairs with good wheelchair access. Parking is difficult around the centre of York, the closest car park is Q-Park Shambles and the train station is not too far away.
Disabled Access In and Around
Good
Disabled access is generally very good, with level access throughout, ramps to enter the store and a lift up to the first floor. The lift could have been signed better to make it clear from all areas of the store where it was located. There is no seating available except in the changing rooms. Signs are printed in large which makes it easy to read and there is braille in the lift to help identify the floors.
Parking & Transport
Bad
TK Maxx is located in the centre of town without a car park. There is always a distance from a car park to access the store. The train station is also nearby. The nearest car park is the Q-Park Shambles.
Accessible Toilets
0No accessible toilet.
Staff
Excellent
Very friendly, helpful staff who go out of their way to help with any issues.
