disappointing
3
3
Date of visit: January 2019
I am a carer or friend of a disabled person. I have experience of challenges around: moving around
Overall Rating
Average
stuff everywhere - made it hard to get round some areas with a large wheelchair. Access to disabled loo partially blocked with furniture/boxes so mum had to leave the wheelchair and struggle down to the loo on sticks.
Disabled Access In and Around
Average
We've been here several times with varying levels of success. Sometimes we've managed to get about without too much trouble, other times we've given up. This was one of the "just get what we came for and give up" times as they were clearly re-arranging everything and stuff was everywhere making it quite hard to get round parts of the centre with a large wheelchair.
Parking & Transport
Average
Not many disabled spaces. Car park quite bumpy to get over on wheelchair wheels.
Accessible Toilets
Poor
can't get to it with a wheelchair due to all the junk in the corridor outside. Had to abandon chair and struggle down on sticks.
Staff
Good
helpful man took fetched the heavy compost for us and loaded into car making sure we had enough room for the wheelchair as well.
Additional Information
As I say, not our first visit and sometimes it's been really good but it is very hit and miss. Shame as it's nice to support independent garden centres but sometimes if you just want to browse it's easier to go to one of the big chains. Would be better if the redesigning of the store was done outside of opening hours!
