Hotel with a modern exterior and great staff
4
4
Date of visit: November 2025
I am a disabled person. I have experience of challenges around: accessing toilets and moving around.
I use or have experience of: disabled toilet, wheelchair
Overall Rating
Good
I really enjoyed my stay at this Travelodge; there were a couple of things that I found difficult to manage on my own but for the most part I had a comfortable stay and felt safe and the staff were really great. I was in an accessible room on the fourth floor and it had a wet-room bathroom with a roll-in shower. I found the room to be very spacious and I was able to navigate it by myself well. There were two main issues that I personally experienced. One was an incredibly heavy door between the lifts and my room which I found really difficult to open on my own, especially when my power attachment was on the front of my wheelchair. The other thing was that the shower head in my roll-in shower had been left really high up. Luckily, I am able to stand briefly, so I was able to reach it and lower it. I fed this back to a member of staff when I checked out and they were really apologetic and assured me that those rooms’ showers should always be left at a lower height and they would make sure the staff were reminded of this. Everything else about my stay was really great, and I would definitely stay at this hotel again.
Disabled Access In and Around
Good
The main entrance on the ground floor had automatic sliding doors which required you to press a button to open the doors. After a certain time in the evening you needed to swipe your room key or press the intercom button to get the doors to open. From these doors you then came to a set of two lifts which then travelled to all the other floors of the building. The lifts were both quite small and there was not a lot of space for other people once I had got in. On one occasion when it was quite busy in the hotel, I had to wait a number of times as lifts arrived and left as there wasn’t enough space for me in them. For the most part, I found it was manageable. The reception and restaurant were located on the first floor. The reception counter was very high but the staff were really helpful and came around from behind the desk to help me with the evacuation paperwork. The staff then also showed me to my room and showed me where the refuge point was on my floor and where the evac chair was located. I was in an accessible room on the fourth floor and my room was the closest to the lifts. However, between my room door and the lifts there was a fire door that required you to swipe your keycard. This was quite a heavy door and I found that it was really difficult to manage on my own, especially when my power attachment was on the front of my wheelchair. My room door was also quite heavy. Inside my room, I found there was a decent amount of space and I was able to move around it with ease. There were two single beds that had been pushed together. On the side of the beds, there was a bit of space beneath the bed. I haven’t personally used hoists myself, but it seemed like it might fit the base of a hoist beneath them. On both sides of the bed there were two USB-A sockets. There weren’t any plug sockets by the bed but there were a number of others around the room, including quite a few by the desk. There was also an emergency call point on one side of the bed. The room also had a long mirror, some hanging space, a small TV, a fan, a radiator, tea- and coffee-making facilities, and another mirror by the desk which could be lit from above. The window had curtains that pulled across it and I found these easy to reach. The door to my wet-room-style bathroom opened outwards and had a horizontal grab rail and a smaller vertical grab rail on the inside to assist with closing it. It could be locked by twisting the handle. Inside, there was a roll-in shower on the left, with lots of grab rails and shower curtains, the toilet was on the right and a small sink was placed in front of it. There was a small shelf above the sink and a mirror above that. The mirror was still a good height for me to see into while seated even though it started a little higher than I would normally expect. I appreciated the shelf to place toiletries on. There were two emergency red cords in the bathroom, one between the toilet and sink and the other in the roll-in shower. As I mentioned at the start, my shower head had been left incredibly high up. Luckily, I was able to get it down, but I made sure to mention it to a member of staff who said it is policy that the shower heads should be left at a low height, but they would make sure staff were reminded.
Accessible facilities: Lift to all areas, Step-free entrance, Step-free access to most areas
Parking & Transport
Good
I travelled to this place by walk or wheel
There was no dedicated parking for this hotel. The nearest car park is The Liverpool ONE car park operated by Q-Park. Visitors staying at this hotel were offered a 30% discount on pre-booked parking at the Q-Park Liverpool ONE car park. According to the website, it has 1900 spaces in total, including 81 accessible parking spaces. It has a height restriction of 2.10 metres. The website says there are no EV charging bays; however, when I visited there were quite a lot of charging bays that seemed to have been newly installed. James Street Metro Station was just around the corner from the hotel. This metro station had a step-free entrance and lifts to the platforms and was located on the Wirral line. The Liverpool ONE bus station is just 300 metres from the hotel and there are a large number of bus and coach services available from here. The hotel is about 1.4 kilometres away from Liverpool Lime Street railway station.
Accessible facilities: Public or on street parking
Staff
Excellent
The staff were really wonderful. When I arrived they made sure I knew where I was going and were really thorough about showing me where to go and what to do should there be any need to evacuate. When I checked out and mentioned my shower head had been left high up, they were really apologetic and reassured me they would give feedback to make sure it was fixed for the future.
