I Googled access on the Metro which informed me of level access at all stations. That is not true at both Sunderland Central and South Hylton. I see now that the Nexus Metro website states that assistance can be pre-booked giving 4 hours notice.

I would love to give a review of the Metro but I am barred from using it as a mobility scooter user. I have used my scooter in different countries in different situations over many, many years but can't use it on my own doorstep.

My only way to get out on my own is by using my foldable scooter however Tyneside Metro do not allow scooter use within their stations, not even to get from the street to the platform. This is highly frustrating as powered wheelchairs are allowed. If only they allowed folding scooter use up to the platforms it would enable use by thousands. If you have a folding scooter it must be folded at the entrance and wheeled through the station and onto the metro, but as many of the stations are very large this makes it unaccessible to people who can only walk very short distance 10-50 metres - it can be quite a feat to pull a folable scooter more than a few metres for many disabled people. It is my intention to approach them to get this changed. There is already a review for wheelchair use within the metro system which I fully agree with so wont write more on that.