Union Chapel

This week, I unexpectedly found myself on crutches, which made me a bit anxious about being able to fully enjoy the event that I'd been looking forward to since December. Unfortunately, I realized too late that I needed to be on the accessibility guest list, and I missed the opportunity to sign up. I was informed beforehand that I could request a chair so I wouldn't have to stand in the queue, and when I arrived, I spoke to a member of the security team. They were extremely kind and promptly brought me a chair, making my wait much more comfortable. A bit before the doors opened, a gentleman named John came out to assist those in the disability area. Although I wasn't on the official list, John could see that I needed some support and allowed me to enter the venue with those on the list. This enabled me to secure an aisle seat, which meant I didn't have to worry about getting past people and had enough space for my crutches. John continued to be thoughtful and considerate throughout the evening—he brought me a cushion and even offered to help me get a drink from the bar. His kindness made a significant difference to my overall experience, and I truly appreciated the extra support. I was a little concerned about attending after not being able to be added to the accessibility guest list but the staff at the venue went above and beyond to ensure my needs were catered for. The union Chapel stunningly beautiful venue with amazing staff. I highly recommend it.

Being the companion to someone who has mobility issues due to a spinal injury attending live music events can be challenging. Prior to attending, the venue is contacted and a request is made for early entrance and when necessary, seating. When arriving the instructions are followed, usually to go to the front of the queue and let security know then wait. Once entry is granted often there is either no further assistance or, assistance that is so over the top, getting to a seat becomes embarrassing. This week we went to the Union Chapel to see Albert Lee. It was a fantastic gig made all the better by the wonderful venue and the staff. Access was easy and we were escorted to our seats by a member of staff without any fuss. We would like to thank the management and staff for their professionalism, friendliness, efficiency and hard work. They are an example of excellent customer service.

The Union Chapel is a music venue and working church, housed in a Victorian gothic building. There is step free access on the ground floor and an accessible toilet. Staff are super helpful, very friendly and extremely thoughtful. I went to see An Intimate Evening with Martin Fry and he was wonderful. Fabulous show, This was my first time going to a concert on my own since I became disabled 8 years ago, I will be honest I was a bit nervous but access is extremely well organised and as soon as I was seated I could just relax and enjoy it. It's a small music venue in a unique setting and I would highly recommend it both for accessibility and sheer delight. The concert was busy and lighting levels low, so for better photos of the Union Chapel, see my previous Euan's guide review when I visited them on an open day.