1
Verona Airport - pre departure Ambulift Service appalling
I flew with Jet2 to visit Lake Garda - separate review will follow. Verona Airport on arrival was acceptable however the return journey was appalling After check in for the return flight at the Jet2 airport the assistance staff came over. There were around ten of us needing assistance. Six of us were told to wait as the lift was full and someone would come back - there was a second lift which the six of us used - we were all perfectly able to press the up and down button. When we got through security we were told to wait in an area and not to move from there. The flight was called - and boarding - and the accessibility staff had not returned for us. We went through to the gate ourselves From the gate we were taken to the ambulift. The way passengers were treated was simply awful. An elderly lady, who was travelling with her daughter as her carer, was separated and put into a wheelchair and taken to the side of the ambulift. She was then made to walk from the chair, up the slope to the ambulift and to the back where she was seated. She was very frail and, in my opinion, should not have been separated from her carer. I was shouted at on more than one occasion to go somewhere or stop moving - when I was in fact not actually moving at all. They tried to manhandle my scooter instead of letting me move it into the appropriate space. I've been using a scooter for many years and perfectly able to move it as necessary. I have never been so angry with a mobility service. The senior operator then took to driving the vehicle to the side of the plane. It took him four attempts to get to a position where we could safely board. On one of these occasions a crew member refused to let him try to board us as it was simply not safe. It has to be said that another group of disabled passengers were being ignored for their flight even though their flight was being boarded - not just called. The lack of basic English language played a large part of the problem. They may be short staffed but this was totally unacceptable. This has seriously dented my confidence using ambulift transport. I fly regularly but this was atrocious. I had been on a bucket list trip to Lake Garda which was just perfect so this end to the trip made me seething all the way home. My husband was left feeling the same way.
I flew with Jet2 to visit Lake Garda - separate review will follow. Verona Airport on arrival was acceptable however the return journey was appalling After check in for the return flight at the Jet2 airport the assistance staff came over. There were around ten of us needing assistance. Six of us were told to wait as the lift was full and someone would come back - there was a second lift which the six of us used - we were all perfectly able to press the up and down button. When we got through security we were told to wait in an area and not to move from there. The flight was called - and boarding - and the accessibility staff had not returned for us. We went through to the gate ourselves From the gate we were taken to the ambulift. The way passengers were treated was simply awful. An elderly lady, who was travelling with her daughter as her carer, was separated and put into a wheelchair and taken to the side of the ambulift. She was then made to walk from the chair, up the slope to the ambulift and to the back where she was seated. She was very frail and, in my opinion, should not have been separated from her carer. I was shouted at on more than one occasion to go somewhere or stop moving - when I was in fact not actually moving at all. They tried to manhandle my scooter instead of letting me move it into the appropriate space. I've been using a scooter for many years and perfectly able to move it as necessary. I have never been so angry with a mobility service. The senior operator then took to driving the vehicle to the side of the plane. It took him four attempts to get to a position where we could safely board. On one of these occasions a crew member refused to let him try to board us as it was simply not safe. It has to be said that another group of disabled passengers were being ignored for their flight even though their flight was being boarded - not just called. The lack of basic English language played a large part of the problem. They may be short staffed but this was totally unacceptable. This has seriously dented my confidence using ambulift transport. I fly regularly but this was atrocious. I had been on a bucket list trip to Lake Garda which was just perfect so this end to the trip made me seething all the way home. My husband was left feeling the same way.
