I return regularly as it's a good location and meets my needs !
4.5
4.5
Date of visit: December 2017
I have experience of challenges around: moving around
Overall Rating
Excellent
The entire hotel is wheelchair friendly, easy to enter, move around, lively and with disability aware staff.
Disabled Access In and Around
Excellent
The reception area is spacious allowing ease of movement in a wheelchair. Seating is available in this area if you don't want to be in the Sports Bar. The lift is easy to find as is a good disabled loo close to reception.
Parking & Transport
Excellent
Close to the M62 with numerous disabled parking bays adjacent to the front door. Entry from car Park to reception is level.
Accessible Toilets
Excellent
The disabled loo in reception is good but, turning in my powerchair, to lock the door is tight. The loo is very clean and well equipped with drop down support rails and grab handles. There is space on the right as you face the toilet for a wheelchair to transfer, with enough room for a carer to assist. Staff are aware of the need for the red alarm cord to hang freely to the floor.
Staff
Excellent
With an experienced, disability aware duty manager and staff offering me help, in both the Sports Bar and restaurant , i feel very comfortable in the hotel.
Additional Information
Always ring in advance if a wetroom is needed. Both bedroom (223) and wetroom are spacious and very well equipped While I didn't use the gym or pool on this visit I did check out accessibility , as my memory isn't the best. There is a lift up to the huge well equipped gym and the pool has steps, a long with a handrail into it. There is another disabled loo in the changing room and gym area.
