New Vue Cinema
4.5
4.5
Date of visit: February 2022
I am a carer or friend of a disabled person. I have experience of challenges around: moving around and understanding.
Overall Rating
Excellent
Newly opened Vue Cinema within the St Enoch Shopping Centre in Glasgow
Disabled Access In and Around
Good
The cinema is on the first floor of the St Enoch Centre, so you first of all have to reach the first floor - there is a lift and escalators. From the first floor, there is then an escalator leading to the entrance of the cinema, there is also a lift to the entrance. It seems a pity this lift couldn't have gone all the way from the ground floor, as while there is a lift in St Enochs, it isn't at this end of the Centre, so people using wheelchairs do have to take quite a long route. Once at the entrance, it is smooth flat floors throughout. Tickets are bought from machines at the entrance, or online in advance. There are staff around if you need assistance. The cinema screens are numbered and there is a map of the layout of seats outside each screen. There are clear signs to toilets etc. There is a door into each screen, which some people might find difficult to open (would be good if also had push-button to open automatically), and it is fairly dark as you go through this door and into the cinema, which again could be difficult for some people. The screen I was in had spaces for people using wheelchairs at the front nearest the screen. The seating is tiered, with stairs at side with handrail. All seats are reclining, controlled by the individual. There is a good amount of space when walking along each row of seats. The seats all have there own little moveable table. The cinema has some subtitled and audio described films. It has a monthly autism screening.
Parking & Transport
Excellent
St Enochs car park is behind the Centre itself. If going to the cinema (+ don't have a blue badge) Get your parking ticket validated at the cinema, and the parking is only £1 for 4hrs - long enough for any film! The nearest train stations are Glasgow Central and Queen Street. Buses and underground are also nearby.
Accessible Toilets
Excellent
There were several accessible toilets, these were next to the other toilets, and had the same decor. The toilet was large enough to manoeuvre a wheelchair/ have carers. The toilet had a full length mirror on the door - something which is often missed in accessible toilets.
Staff
Good
I didn't have much interaction with staff, I had bought my tickets online, and didn't buy any snacks. There were staff around though and seemed engaged with people/ready to help.
Additional Information
There were hand gels throughout and you were asked to wear masks - though you can take them off to eat snacks, so people had them off quite a lot of the time. As it has reclining seats, there is naturally more room between people than there would be in a standard cinema.
