Magical experience
4
4
Date of visit: June 2023
I am a carer or friend of a disabled person. I have experience of challenges around: a hidden impairment and moving around.
Overall Rating
Good
There was a slight queue at entry and no way to skip it or sit down. Once in security were friendly and no issues with accessing the main area. There was another queue which took a while but staff were handing out folding chairs to walking stuck users. Bit awkward as the queue was moving slowly. If wheelchair user forget trying to go up Diagon Alley. The fake cobbles are just too deep. Wait for staff to take you the sneaky way. Seriously if you have small front wheels you are stuck. The rollator was tough to move on it but we saw a wheelchair user get stuck, really should be a warning sign as soon as you reach the area.
Disabled Access In and Around
Good
There was a slight queue at entry and no way to skip it or sit down. Once in security were friendly and no issues with accessing the main area. There was another queue which took a while but staff were handing out folding chairs to walking stuck users. Bit awkward as the queue was moving slowly. If wheelchair user forget trying to go up Diagon Alley. The fake cobbles are just too deep. Wait for staff to take you the sneaky way. Seriously if you have small front wheels you are stuck. The rollator was tough to move on it but we saw a wheelchair user get stuck, really should be a warning sign as soon as you reach the area.
Parking & Transport
Excellent
There is a bus from London centre specifically for the studios but we drove. Plenty car parking attendants in place to direct you and we found plenty blue badge parking spaces at 5pm approx.
Staff
Excellent
Staff we spoke to were all friendly and knowledgable, especially the chap at check out in the gift shop!
