Great bookshop, entrance lift not the easiest to use, otherwise pretty good accessibility
4
4
Date of visit: December 2016
I have experience of challenges around: moving around
Overall Rating
Good
Waterstones Piccadilly is the flagship store of the book store chain. It's a large shop spread over several floors accessible by lifts and has in the basement and on top floor cafes. There are disabled toilets.
Disabled Access In and Around
Good
At the main entrance on Piccadilly there is a short flight of stairs down into the main shop. Next to this is a platform lift. I had used it previously and found it to be jerky to use. On my most recent visit I decided to go down the stairs as it has a hand rail, in preference to using the lift. I'm mindful that not everyone will have a choice so it would be appreciated if the lift could be upgraded. There are lifts to all floors, but sometimes they take a while to arrive.
Parking & Transport
Excellent
The shop is on Piccadilly and is near to Piccadilly Circus and Green Park tube stations and several buses run along the street. I travelled on public transport and the bus stop is next door to the shop.
Accessible Toilets
Excellent
There is a disabled access toilet. I didn't use it on this occasion.
Staff
Excellent
Staff are extremely helpful and knowledgeable. I went to attend an events The Haunted Library and I asked where it was being held and a member of staff took me there.
Additional Information
This is a very popular and busy book store and I found walking with a crutch that the aisles are extremely narrow and it makes it a bit awkward to walk from one side of the store to the other. There is also an entrance on Jermyn Street but I didn't use it so can't comment.
