Good but could improve
3.5
3.5
Date of visit: October 2021
I am a disabled person. I have experience of challenges around: moving around
Overall Rating
Good
Great staff and very helpful but one or two things could improve. Access on mobility scooter needs some very skilled driving, which I don’t have! Some very narrow turns through train carriage and coming out of cells. Staff were really helpful and opened staff only doors I managed to escape unscathed. We knew before hand that I wouldn’t be able to access part of the museum on left hand side but even accessing the first floor required someone to remove barriers and then on way back you are constantly going against the flow. My husband visited the second & third floors and I returned to main entrance as I was directed but no one was about to open barriers. Thankfully a very nice visitor removed it for me but it does make you feel uncomfortable. Toilets good and cafe had plenty of room.
Disabled Access In and Around
Good
Lots to be improved but they are trying.
Parking & Transport
Excellent
Used York Shopmobilty to hire a scooter and they provided their own parking spaces in Piccadilly car par. Scan blue badge on exit and parking is free.
Accessible Toilets
Excellent
Staff
Excellent
